Terms and Conditions


Let us know at least five working days before commencement of the course, and we will defer you to another session at no extra charge.

For early cancellation (more than seven days prior to the course date) there is a $50.00 administration fee. If you wish to cancel your registration in less than seven days before the commencement of the course, or within seven days of the correspondence registration, there will be a $75 administration fee.

All course registrations expire 6 months from the date of registration. Expired registrations can be reactivated upon payment of a reactivation fee of $185.

Sorry, no refunds for no show to a classroom session or non-completion after seven days of registration for correspondence.

Payment Terms:

Course registrations will not be confirmed until payment has been received or invoicing arrangements have been approved by the Training Bureau. Invoices are due on a seven day payment basis, except where otherwise agreed to. Credit and debit card transactions will incur a 3% merchant fee.

We are unable to submit LCQ Certificate applications to ServiceIQ until payment has been received in full.

Change in mode of delivery:

If you wish to transfer your registration from one mode of delivery to another (e.g. from correspondence to classroom) please notify us by email requesting the change. the Training Bureau will process this request as soon as possible, however the change in delivery mode may incur additional course costs and an administration fee at the discretion of the Training Bureau.

Assessment Fees:

Your course fee includes the cost of your LCQ Exam which is conducted online. Alternative assessment options can be arranged (in certain locations) – please contact your training provider to discuss, additional fees may apply.

The online exam is required to completed in a closed-book environment to ensure that the candidate can demonstrate their knowledge of the course content. Where we have reason to suspect that a candidate has copied their exam answers or has breached the exam rules, the exam submission may be rejected and the candidate may be required to complete the exam again under supervision, at their own cost.

Course Dates:

We make every effort to ensure that all information on this Website is accurate and up to date. However, we reserve the right to cancel or alter dates of any course due to unforseen circumstances, without any liability. Every effort will be made to place affected customers on the next available course. Where an alternative placement cannot be made available, a full refund will be provided.

Privacy Policy:

Using this website to register for a course indicates you accept these Terms and Conditions. In order to confirm your registration from the Website you will be asked to provide personal details (e.g. Name, Address, Phone numbers, email address).

the Training Bureau is required to collect personal information for the purposes of providing our products and services. Some of this information may be provided to NZQA and other agencies (e.g ServiceIQ) for the purpose(s) of reporting the Unit Standards and/or certificates you have achieved. We will take all reasonable steps to prevent any data being inappropriately released or misused. The Customer, if an individual, has a right of access to information about the Customer held by the Training Bureau. The Customer may request correction of that information if it is believed to be incorrect. the Training Bureau may charge reasonable costs for providing access to that information.

This Website:

All information provided on our website is presented in good faith. Where we have included links to other websites, these are for your convenience and interest. We can not guarantee the completeness or accuracy of websites linked to or from this site.

This site is controlled and operated from New Zealand and is subject to the laws of New Zealand. You are responsible for ensuring that your access to this site is not illegal or prohibited and for compliance with applicable local laws. You may not use or export the materials in this site in violation of New Zealand laws and regulations.

All intellectual property rights in this site are owned by the Training Bureau. If you would like to copy or reproduce any of the site content, please contact us for written permission.

These terms shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of the New Zealand courts.