Enrolled Learners

This page provides links to the correct site for your LCQ Exam or Distance Learning Course. Select the option that matches your enrolment — Training Bureau, Distance Learning, or Other Providers (Omega, Hospitality Training Company, Pinnacle, Front Line). You can also view Course Information & Terms for enrolled learners below.

Course Information & Terms

Training Bureau Course Information & Terms

We are NZQA accredited and rated category 1, which means NZQA is highly confident in our training delivery.

We are accredited to provide the License Controller Qualification – LCQ (Micro-credential) by the New Zealand Qualifications Authority under section 446A of the Education and Training Act 2020.

Our trainers are available to assist you with your study and to answer any questions you may have. Please let us know if you have a disability, or require support with your learning, so that we can plan what supports and/or resources you may need to help with your study or exam.

You can contact us on 0800 227 872 from Monday to Friday 9am – 4.30pm or, alternatively, you can email by replying to your registration email or using the Contact Us email form on this website for assistance.

The Training Bureau promotes an environment that is safe and healthy for our learners and trainers. We understand the struggle of juggling study with the demands of a full work and/or home schedule. If you are feeling overwhelmed or become unwell while studying, the following helplines are available:

  • Depression Helpline 0800 111 757
  • Alcohol & Drug Helpline 0800 787 797
  • Gambling Helpline 0800 654 655
  • Healthline 0800 611 116 – to get help from a registered nurse 24/7.
  • Lifeline 0800 543 354
  • Samaritans 0800 726 666

The online exam has been designed to test your knowledge of the course material. To be able to pass the exam you will need to have thoroughly studied and learnt the course content. You may refer to course materials where needed. You need to get every question within both assessments correct to pass the exam.

Once an exam part is started, you cannot pause or exit and come back to it – so please ensure you have the time to complete your attempt before commencing. If an attempt reaches the time limit, all of your answers will be saved and automatically submitted, and the attempt will then be closed.

You have 2 attempts at each part of the exam. Cheating will not be tolerated and where we have reason to believe the exam rules have not been followed, you will be required to resit the exam under supervision, via Team Viewer, with a charge of $100 to cover supervision costs. Blatant plagiarism or copying may result in a zero grade and non-completion of the course. AI Generated answers will not be accepted.

Once we have confirmed that you have passed the exam, we will take the following steps:

 1. Email you your Licence Controller Qualification Certificate. This can be attached to your Manager’s Certificate application as evidence of completing the required qualification. It is recommended that you keep this somewhere safe as you will need to attach it in subsequent renewals for your Manager’s Certificate.

2. Apply to NZQA for you to be awarded with the following unit standards:

License Controller Qualification – LCQ (Micro-credential)

And be awarded with the following unit standards:

  • 4646 Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for the operation of licensed premises
  • 16705 Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises

These units will be added to your official record of learning with NZQA.

We make every effort to ensure that all information on this Website is accurate and up to date. However, we reserve the right to cancel or alter dates of any course due to unforeseen circumstances, without any liability. Every effort will be made to place affected customers on the next available course. Where an alternative placement cannot be made available, a full refund will be provided.

Course registrations will not be confirmed until payment has been received or invoicing arrangements have been approved by the Training Bureau. Invoices are due on a seven day payment basis, except where otherwise agreed to. Credit and debit card transactions will incur a 3% merchant fee.

We are unable to issue LCQ Certificates until payment has been received in full.

All information provided on our website is presented in good faith. Where we have included links to other websites, these are for your convenience and interest. We cannot guarantee the completeness or accuracy of websites linked to or from this site.

This site is controlled and operated from New Zealand and is subject to the laws of New Zealand. You are responsible for ensuring that your access to this site is not illegal or prohibited and for compliance with applicable local laws. You may not use or export the materials in this site in violation of New Zealand laws and regulations.

All intellectual property rights in this site are owned by the Training Bureau. If you would like to copy or reproduce any of the site content, please contact us for written permission.

These terms shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of the New Zealand courts.

Using this website to register for a course indicates you accept these Terms and Conditions. In order to confirm your registration from the Website you will be asked to provide personal details (e.g. Name, Address, Phone numbers, email address).

the Training Bureau is required to collect personal information for the purposes of providing our products and services. Some of this information may be provided to NZQA for the purpose(s) of reporting the Unit Standards and/or certificates you have achieved. We will take all reasonable steps to prevent any data being inappropriately released or misused. The Customer, if an individual, has a right of access to information about the Customer held by the Training Bureau. The Customer may request correction of that information if it is believed to be incorrect. the Training Bureau may charge reasonable costs for providing access to that information.

You can transfer your distance learning enrolment to someone else if it is within your 3 month course period. You will not be entitled to transfer your enrolment outside of 3 months, unless you can show exceptional circumstances. Transfers will incur an administration fee of $50, plus any applicable replacement of course material costs.

Please let us know as soon as possible if you wish to withdraw from the course. Students can withdraw or cancel their enrolment at any time, by phoning 0800 227 872 or emailing info@trainingbureau.co.nz. 

  • If you notify us 3 days or more before the start of your course and before we have couriered materials, you are entitled to a full refund.
  • If you notify us less than 3 days before the course you are entitled to a refund less administration costs of $50.
  • If you do not notify us and do not show up to a course, you will not be entitled to any refund of your paid fees, unless you can show exceptional circumstances.
  • No refund is available if you have already attended the course.

There is a charge of $50 to replace any lost or damaged course materials. Please note you have access to the online course materials that are available to print out if necessary.

If you believe you have not received a fair and accurate result during your assessment process, please first discuss this with your tutor and if your issue remains unresolved, please email using the Contact Us form on this website outlining the reason why you feel your result is not fair and/or accurate.

After your exam has expired, you will need to pay an administration fee of $50 to get it reactivated. Where it has been longer than a year since you have completed your course, the exam cannot be reactivated. You will need to re-enrol and attend another course. Full training fees apply