Licence Controller Qualification (LCQ)

Overview

LCQ is the qualification you need to become a certified manager in any establishment that sells or supplies alcohol to the public. It gives you a good understanding of the law and host responsibility which is critical for the safe and responsible service of alcohol.

This course is NZQA accredited and on completion you will be awarded with:

LCQ Certificate from ServiceIQ

Unit Standard 4646:
Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises.

Unit Standard 16705:
Demonstrate knowledge of Host Responsibility requirements as a Duty Manager of licensed premises.

What You Will Learn

Legal requirements, offenses and penalties around serving alcohol

Duty manager and server responsibilities

Creating a safe drinking environment

How to identify intoxicated patrons and techniques for assessing their intoxication levels

Server techniques of dealing with intoxicated patrons and maintaining customer and staff safety

Application and renewal process for managers certificates

Overview

One day
NB: Additional time is needed for assessment to be completed online at time of participants choosing.

Requirements

Course Delivery

Online and workbook delivery Correspondence
Face to face delivery

Cost

Online Courses and Correspondence: $250

Face to Face Courses: $260

Classroom Based Courses

The classroom based courses are one day and give you access to one of our qualified specialist tutors who are able to answer questions throughout the course, and share useful industry knowledge and stories with you to help give you context to the information. You are also provided with our Managers Guide to the Sale and Supply of Alcohol and a course workbook. Once you have completed the course, you will be provided with access to our online exam. You can sit the exam at a time that is convenient to you.

Correspondence Course

The correspondence course is great for independent learners who prefer to study at their own pace, or find it difficult to attend a course.

The course manual, resources, and workbook are posted to you, and you are given access to online materials. We know some people prefer to use the manual and complete their workbook, and some people prefer to complete their course online, so you get to choose if you complete the workbook and return it to us for marking or complete the online modules.

Once we have reviewed your workbook or online modules, and it has been completed to an acceptable degree, we return it to you with any feedback from the Tutor and provide you with access to the online exam. You can then complete the assessment when it suits you.

Online Classroom Course – Zoom

Get qualified without leaving home!

Our online Classroom LCQ Courses are perfect for anyone who wants to get qualified in the convenience of their own home or workplace, but still wants the benefits of the classroom environment.

These courses are delivered by expert tutors in an interactive environment through Zoom. You will be sent sent our Managers Guide to Sale and Supply of Alcohol and course workbook and are also provided with a recording of the training session once it is finished.

The course is delivered in one day and you complete the exam online whenever you are ready.

Steps To Enroll

01

Complete the LCQ course from the Training Bureau. The LCQ course is short course and is available throughout New Zealand. To find a course near you click on the following button.

02

Once you have completed the course you will be provided with an Enrolment Key to enable you to take the exam online whenever you are ready.You will need to create your User Account first.

03

Complete the LCQ exam online and submit it for marking.

Classroom Courses

Correspondence Course

Online Courses

The Online Exam

Once you have completed the LCQ training you can take the exam whenever you are ready.

You will need to create a User Account and have your Enrolment Key (given to you at the course) to be able to take the exam online.

The exam is split into two parts.

Every question in the exam is covered during the course.

You will find that doing some revision before you start will help you achieve a passing grade first time.

Part One

This section of the exam contains short answer (multi-choice etc) questions.

You will receive your result for this section immediately upon completion.

You are allowed two attempts for this section.

Time Allowed: 60 minutes

Estimated Time to Complete: 45 minutes

Part Two

This section of the exam contains long answer questions.

You are required to type in your answer – a sentence or two.

You will receive your result for this section once our Assessor has reviewed your answers.

Time Allowed: 60 minutes

Estimated Time to Complete: 45 minutes

Licence Controller Qualification - LCQ

The Sale and Supply of Alcohol Act 2012 requires all licensed premises to have a certified Manager on duty at all times alcohol is available to be sold or supplied to the public.

Before applying for a Manager’s Certificate, you are required to obtain the LCQ.

The LCQ is a valuable qualification for anyone working within licensed premises. Having a good understanding of the law and host responsibility is critical for the safe and responsible service of alcohol.

Complete this course and you will receive the formal LCQ certificate from ServiceIQ and have the Unit Standards registered on your Record of Achievement with NZQA.

Course Content

This course consists of two NZQA Unit Standards:

Unit Standard 4646 v10:

Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises.

Unit Standard 16705 v6:

Demonstrate knowledge of Host Responsibility requirements as a Duty Manager of licensed premises.

Nationwide Training Delivery

Classroom Based Courses

The classroom option suits most people, regardless of their level of experience, and is available in a number of locations throughout the country. The benefit of this mode of delivery is that the course is conducted by a qualified specialist Tutor who is able to answer questions throughout the course and add context to the content of the course. We also run Zoom classrooms with the same benefits for those in locations where we don’t run classes.

The class session a one-day short course. Once you have completed the course from the Training Bureau or one of our Partner Training Providers you will be provided instructions and an Enrolment Key to be able to take the assessment online through lcq.nz. You can then complete the assessment at any time that suits you. Please note your access will be for a limited time and must be completed before the expiry date to avoid additional fees.

Alternative assessment options can be arranged (in certain locations) – please contact your training provider to discuss, additional fees may apply.

Correspondence Course

The correspondence option suits people who have some prior work experience in licensed premises and who like to study at their own pace. This option is available to learners anywhere in the country.

The correspondence course must be completed within six months of registration.

The course manual, resources, and workbook are posted to you to complete. Once you have completed the workbook it is returned to us for marking before you can take the assessment exam.

Once we have reviewed your workbook, and it has been completed to an acceptable degree, we return it to you with any feedback from the Tutor and provide you with Enrolment Key for you to access the online exam through lcq.nz. You can then complete the assessment at any time that suits you. Please note your access will be for a limited time and must be completed before the expiry date to avoid additional fees.

Alternative assessment options can be arranged (in certain locations) – please contact the Training Bureau to discuss, additional fees may apply.

Frequently Asked Questions

Please contact us if you can’t find the answer to your question
No, however when there is a major change in the law around the sale and supply of alcohol it is likely that the LCQ will be updated to reflect the new law. This last happened in 2012 with the introduction of the Sale and Supply of Alcohol Act 2012. Anyone who had received the LCQ prior to 2012 don’t lose their LCQ Certificate however they may be required to either do the new LCQ or do the LCQ bridging test.
You will need to request a copy from ServiceIQ – 0800 863 693 (fees may apply).
ServiceIQ issue all LCQ Certificates, the time it takes before you receive your certificate varies depending on their processing times. If you haven’t received your certificate within 3 weeks of when you passed the exam please contact us on 0800 227 872 or ServiceIQ directly on 0800 863 693. The most common reason for delay is incorrect mailing address so please ensure your address is a valid postal address when you complete the ServiceIQ LCQ Form provided at the course.
Errors with the name on the certificate happen for a number of reasons. The name recorded by ServiceIQ is the name on the NZQA Record of Acheivement for the person. This may not be correct as the name may have been changed since the NZQA record was created by marriage, divorce, or by deed poll. You can check your record by visiting the NZQA website student results page – www.nzqa.govt.nz/log-in – you will need to register the first time to be able to access your record. Where someone hasn’t had a NZQA record prior to the LCQ course, we create one for them upon succesful completion of the course. The name we enter is taken from the NZQA Hook On form completed at the course so please ensure you write your name clearly and correctly (your full legal name) on the form. To get the name changed you will need to contact ServiceIQ and request a reprint (fees may apply).
To get a Manager’s Certificate you need to complete and submit the relevant application form available from the Territorial Authority (Council) to the DLC for the region where the premises is located. To meet the criteria to be able to get a Manager’s Certificate you need to have the LCQ, be over 20 years old, have no relevant criminal convictions, have experience working in a licenced premise, be currently working in a licenced premises, and be a suitable person. You will learn all about this process by either purchasing a copy of The Managers Guide to the Sale and Supply of Alcohol or by attending one of our LCQ courses which includes a section on the application process and criteria.
No, your application for a Manager’s Certificate will not be approved unless you are working (paid or as a volunteer) at a licenced premise at the time of the application.
Many people have acheived the LCQ who aren’t Managers. The LCQ is a valuable qualification for anyone working, or looking for work, at a licenced premises as it provides a good understanding of the laws around the sale and supply of alcohol and host responsibility. Many employers are looking for new staff who already have the qualification as it provides them with a level of comfort that the job applicant already has had training on this critical area of their business.
Some convictions are considered relevant and will result in your application being declined. Some convictions will be relevant but occured so long ago that they aren’t taken into consideration. Generally any alcohol or drug related convictions will be considered relevant (including driving under the influence). Other types of convictions will be considered relevant and the DLC’s will each have their own policies and requirements regarding this issue which they take into account when considering your application. To find out if your previous conviction will impact on your application for a Manager’s Certificate before you apply contact the local Licensing Inspector and discuss the issue with them – they are usually happy to do this on an anonymous basis.